WHAT SHOULD I DO....AND WHEN
SHOULD I DO IT - ETHICS by David Shulman (PSA
Legal Counsel - 1996 )
At the recent World Conference in Chicago, discussion was
held on ethics as it may impact the skating coach. Many questions were raised
dealing with the relationship between students and their coach and the quest of
such students by other coaches.
Solicit... to seek to obtain by persuasion,
entreaty, or formal application. To entice or lure.
Consider the following: You arrive at the rink at 5:30
a.m. to begin working with your new pair team. As you enter the office area,
you note a large photograph of a coach recently hired in the rink and attached
to the photograph is a listing of the coach's background and awards. In
prominent black letters is the statement the coach has been a past world team
member in Pairs, has numerous medals from various skating competitions and has
been acknowledged as an outstanding Pair coach. As you enter the locker room
you note a message light indicating there is a phone message for you. You dial
in your password and the following message is heard: 'Thank you for teaching
our children. We have decided to start lessons with Mr. X who has great Pair
coaching experience and a vast background of accomplishments and experience. We
hope you will understand."
Do you understand? Probably not. At that moment you are
furious for a variety of reasons not the least of which is the early morning
hour and the frustration of having lost what you believe to be an outstanding
pair team to an unethical coach. Did the coach act unethically?
Consider the same scenario, except as you approach the
rink you note that numerous cars in the parking lot seem to have pieces of
paper tucked into the door handles. Curious, you approach one of the cars and
pull the paper from the door handle, open it up and read it. Inside on a
printed sheet is a complete outline of the newly hired coach with a suggestion
in the copy that if a student were to take from this coach they would have much
better chances both at tests and in competition. Unethical?
Advertise... to make a public announcement of,
especially to proclaim the qualities or advantages of (a product or business)
so as to increase sales....to make known; call attention to.
Consider the following: Upon opening your mail, you
discover a flyer has been sent to you extolling the virtues of a husband and
wife team recently hired at your rink. The flyer describes their various
accomplishments and appears to make statements leading a skater to conclude
that if one or both of these coaches worked with them a remarkable improvement
would be made.
As you are putting down the flyer, the phone rings and it
is the parent of one of your best students calling to inquire if you knew
anything about this particular coaching team. It is evident from the
conversation the parent has only a mild interest but you are curious as to the
manner in which the parent was contacted. It appears they also received the
flyer and had no personal contact. Trying to be professional, you suggest that
this is merely a form of advertising and there isn't much you can say about the
ability or the lack thereof. Within moments, your phone rings three more times
with additional calls from parents which now has you alarmed. It seems each of
the parents received the flyer and some of them have expressed an interest in
"just trying out the new coaches".
Is there an ethical violation? Would it be an ethical
violation for you to make some comment to your parents regarding your thoughts
about this type of conduct? Should you contact the coaches directly?
The law prevents a party from interfering with
business-contract relations of other persons. For example, if a business man
has a contract with another business, it is illegal and subject to a damage
claim if a third party attempts to interfere with that contract relationship.
The question arises as to the definition of the word "interfere". If a direct
contact is made with one of the parties by a third person which encourages the
breaking of the contract, the law views this as a "tortious interference". Such
activity will subject the third party to a damage claim by one of the
contracting parties who may have lost income or business as a result of the
interference.
Indeed, it is possible that a coach who has a national
competitor, a steady flow of income from the competitor and perhaps a contract
with the competitor for future earnings, to make a claim against an invading
coach who attempts to steal away the student by interfering with the
student-coach relationship. Such a claim would be subject to proof and require
direct evidence of interference.
It is a common experience in skating to have coaches
indirectly contact your students. The Professional Skaters Association has made
it clear through its Rules of Ethical Conduct that such contact, with the clear
idea of obtaining the skater as a student, is not appropriate and will be
sanctioned. The difficulty of establishing proof when the contact with the
student is subtle, poses some obstacles. Is a birthday card sent to another
student, not your own, appropriate?
Is a sympathy card sent to a student who is not your own,
appropriate at a time of sorrow? What about offers to "just keep an eye on a
skater at competition, not interfere in any way and I'll be there if you need
me...." a form of interference with the relationship between a student and
another coach?
This article was written to raise as many questions as it
might answer. Each situation must be addressed individually but you will know
in your gut when something is wrong or when the action you are about to take is
unethical. Consider this definition: General distribution of literature or
knowledge of credentials and background is not considered to be solicitation.
Personal contact with skaters or parents, directly or through a third party,
with reference to lesson availability, credentials or invitation to instruct is
a definite violation and should be considered solicitation.
If someone is creating a problem for you, analyze the
situation carefully and try to find the bright line between aggressive
marketing and interference with the business relationship between you, your
skaters and the parent. |